Campus Location: Melbourne, Australia

Job No: APTAV116190#007

• Play a crucial role in maximising applications and enrolments of prospective students
• Contribute to a positive team culture of customer service and performance excellence
• Full-time continuing position at our Melbourne campus.

About ACU:

Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.

ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.

As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.

About the role:

Operating within MER, the Future Students team develops and executes the university's domestic student recruitment strategy in alignment with the needs of the local markets in which the university's campuses are based. As the Sales and Conversion Officer, you'll play a crucial role in supporting the implementation of the sales and conversion operational plan for ACU programs. Reporting into the Sales and Conversion Coordinator, Future Students, you'll contribute to a positive team culture of customer service and performance excellence ensuring the needs of prospective students are at the centre of all team activity. Equipped with experience in student acquisition and conversion tactics, you will be a dedicated resource to nurture prospective ACU students through their enquiry, application and enrolment journey. You will maintain a thorough understanding of the breadth and depth of ACU courses, the application and enrolment process, campus amenities and student services available to ACU's national campus network, and works to deliver a high standard of customer service that communicates the unique ACU offer to prospective students to maximise applications and enrolments. Involvement in future student programs, activities and events may involve direct contact with children. Some flexibility in working hours is required to meet service requirements outside standard business hours.

You will need to have:

A degree in a marketing or communications related discipline, or equivalent experience in sales and marketing functions, preferably within the higher education sector.
Demonstrated relevant experience working in a call centre, or sales environment.
Strong interpersonal, written and verbal communication skills, in particular an ability to demonstrate active listening skills and to display appropriate levels of empathy.
Experience with the use of information technology, in particular student/customer databases, or a proven ability to quickly acquire these skills.
Some flexibility in working hours is required to meet service requirements outside standard business hours.

This position requires a Working with Children Check (WWCC).

The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.

For full position details, refer to the position description.

Contact:

General enquiries can be sent to Jessie Skaftouros, National Manager Sales and Conversion - Future Students at: Jessie.Skaftouros@acu.edu.au

What we offer:

• The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
• Total remuneration valued to $95,827 - $103,735 total rem (pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading.
• 17% employer superannuation contributions to eligible continuing and fixed-term staff.
• Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
• As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here.

How to Apply:

Step 1: Review the Position Description and become familiar with Our Mission and the Application process

Step 2: Click the 'View Position Description and Apply' button, and populate your candidate application details, including your:

• resume (maximum 5 pages).
• responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
• brief online responses to any pre-screening employment questions.

This position requires a Working with Children Check (WWCC) and/or Working with Vulnerable People Check (WWVP) (ACT only).

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship(homeaffairs.gov.au)

Acting in truth, ACU is dedicated to the dignity of the human person through equitable and respectful opportunities for everyone. ACU can offer support for candidates that may require adjustments through the recruitment process.

Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers

Applications close: 02-OCT-2024 at 11:59pm AUS Eastern Standard Time

ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.