Vacancy Details

Campus Location: North Sydney, Australia

Job No: APTAV100644#008

  • Work at our North Sydney campus with a cafe, gym, library, car park, and medical clinic on site with easy access to public transport and the Sydney CBD
  • 17% employer superannuation, salary packaging, and generous leave provisions
  • 12 months fixed-term contract, full-time onsite at our North Sydney campus

About ACU:

Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.

ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.

As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.

About the role:

ACU North Sydney Campus currently has an amazing opportunity for a Technology Support Officer to provide onsite desktop and audio-visual support to our staff and students. Under the broad direction of the National Manager, Campus Services or National Manager, you will deliver a client focused experience using service management tools, processes, and reporting, to support the University community and audio-visual enabled spaces.

The primary focus of the role is the remote day-to-day support of technology and IT services used by staff, students and University visitors that form part of the ACU Information Technology environment.

Your strong communication skills and specialist technical knowledge will be crucial in understanding the technical problems to triage and resolve service requests and provide advice and solutions. In this position, you will be required to work rostered hours which may include after hours and nominated weekend support.

More specifically the role entails:

  • Providing on-campus IT support for staff and students.
  • Fulfilling and logging tickets on ServiceNow our service management platform.
  • Providing technical assistance for Crestron and other audio visual technology within our teaching spaces and meeting rooms.

For full position details, refer to the position description.

Contact:

General enquiries can be sent to Jon Morecroft, National Manager, Campus Services at: jon.morecroft@acu.edu.au

What we offer:

  • The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
  • Total remuneration valued to $95,827 - $103,735(pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading.
  • 17% employer superannuation contributions to eligible continuing and fixed-term staff.
  • Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
  • As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here.

How to Apply:

Step 1: Review the Position Description and become familiar with Our Mission and the Application process

Step 2: Click the 'View Position Description and Apply' button, and populate your candidate application details, including your:

  • resume (maximum 5 pages).
  • responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
  • brief online responses to any pre-screening employment questions.

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship(homeaffairs.gov.au)

Acting in truth, ACU is dedicated to the dignity of the human person through equitable and respectful opportunities for everyone. ACU can offer support for candidates that may require adjustments through the recruitment process.

Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers

Applications close: 20-AUG-2024 at 11:59pm AUS Eastern Standard Time

ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.