Agency Purpose
The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.
The AEC’s values and commitments
The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.
The Team
The Remote Services Planning Teams are in each state and territory to support remote voter services. The teams are responsible for undertaking planning and delivery activities and managing the coordination of remote voter services, contributing a consistent approach to remote voter services nationally.
The teams will work closely with the responsible Divisional Returning Officer/s, and national office areas, such as the Indigenous Electoral Participation Program Section, the Strategic Communications and Education Taskforce and the Remote Voter Services Taskforce.
The teams report to the relevant state office Assistant Director or Director responsible for leading the implementation of remote voter services in their jurisdiction.
During event mode, the teams will be the state and territory connection point to the Remote Operations Centre in the Northern Territory. While the teams will remain in situ in their state or territory, they will form a critical part of the nationally coordinated approach to remote service delivery.
The Opportunities
The responsibilities of the roles in the teams include building and managing stakeholder relationships across multiple internal business areas as well as external partners, to provide assurance to the local operational leadership team. You will be organising the day-to-day planning and delivery of remote voter services in line with the strategic direction.
As a Service Support Officers, you will coordinate staffing for Remote Service Delivery Teams and ensuring their training requirements are met within prescribed timelines, whilst providing oversight and troubleshooting of remote polling during the event – specifically resolving unanticipated logistical challenges or incidents.
You will be maintaining connections and implementing requirements as described by the Remote Voter Services Taskforce and be the key point of contact for the Remote Operations Centre during event delivery to ensure all timely and proactive management of issues and escalations.
To excel you’ll have:
- Ability to follow directions provided by supervisor, asks for clarification if needed and understand the relationship between team priorities, specific tasks and understand how own work contributes to team and section goals.
- A strong commitment to building and sustaining relationships, liaising with team members and external stakeholders.
- Understanding of the work environment, informing supervisor of potential issues that may impact on designated work tasks and contribute to the development of work plans and team goals.
- Ability to monitor task progress against performance expectations to ensure deadlines are met, alert supervisor early if work is behind schedule or can't be done, and where appropriate, make alternative arrangements.
- A willingness to suggests improvements to work practices and work tasks
Eligibility
- AEC employees must be Australian citizens.
- Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
- Applicants are required to consent to, undergo, obtain and maintain a character clearance.
- Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.