The Australian Financial Security Authority (AFSA) is responsible for managing the application of bankruptcy and personal property securities laws through the delivery of high-quality personal insolvency and trustee, regulation and enforcement, and personal property securities services. AFSA’s vision is to support a strong credit system for the Australian community.
Further information about careers at AFSA and what we offer can be found at Careers | Australian Financial Security Authority (afsa.gov.au)
The OR requires Senior Service Officers who are client-centric service delivery professionals to work in our Registry and AFSA Service Centre (ASC) Service Support teams.
As the Senior Service Officer in the Registry team, you will manage complex insolvency decisions and the assessment of bankruptcy applications. Utilising your knowledge of legislation, resources and processes, you will handle incoming enquiries from both internal and external stakeholders and triage registration forms and court documents on behalf of the OR. You will bring valuable experience in providing empathetic support to individuals facing challenging circumstances with a high level of integrity and attention to detail.
As the Senior Service Officer in the ASC, Service Support team, you will act as the first point of contact, handling non-routine enquiries, provide information and resolve issues, ensuring customer satisfaction. You will respond to complaints and problems efficiently, using your knowledge and resources to assist vulnerable clients. You will provide excellence in service delivery by managing more complex personal insolvency matters and taking escalated personal insolvency and PPSR enquiries, and are required to understand operational/system and legislative changes.
Please review the Position Description below for additional information.
These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth, Sydney.
We encourage applications from Indigenous Australians, people from culturally diverse backgrounds and people with disability.
How to apply
Click the 'Apply' button below to open the AFSA careers portal.
You will have an opportunity to log into your existing AFSA Careers portal account or create an account once you select 'Apply'. The registration process only needs to be completed once even if you're applying for multiple vacancies.
If registering for the first time, you'll receive an email with a link to confirm your registration, which will expire within 15 minutes. If the link expires, you must request a new code by:
- Clicking 'Forgot Password?'
- Check your emails (including your junk folder), and
- Follow the prompts to complete the registration process.
If you do not receive the email with a link, please contact recruitment@afsa.gov.au with the job title in the subject line.
Complete the following steps to complete and submit your application:
- Review the overview and navigation information in the portal.
- Questions marked with * or within a red box are mandatory questions and must be completed.
- Upload your referee details.
- Complete the questionnaire and declaration.
- Upload your 1-page pitch (700 word maximum) and resume.
- There are two vacancies: one [1] in Registry and one [1] in Service Support. Please ensure you state your preference in your 1-page pitch.
- In your 1-page pitch, please address the following two [2] questions:
- 1. Describe a time when you handled a complex client enquiry or issue. How did you identify the problem, apply relevant legislation or policy, and ensure a positive outcome for the client? (300 words maximum).
- 2. AFSA values a people-centric and outcomes-focused approach. Provide an example of how you contributed to improving a process, service, or client experience? (300 words maximum).
- Submit your application.
Applications for this vacancy close at 11:59PM AEST on Monday 4th August 2025.
If you have questions about this role or recruitment process, including requests for adjustments or have difficulties accessing or applying, email recruitment@afsa.gov.au
We look forward to receiving your application.