- Join a world-class regulator and contribute to people and animal safety in Australia.
- Work in a close, collaborative team while engaging daily with experts across all internal areas, allowing you to learn how every part of the agency operates and develop a comprehensive, whole of agency understanding of the APVMA’s work.
- Unique potential for work-life balance with relocation assistance and flexible working.
- Open to Australian citizens only.
Position summary
Do you enjoy the challenge of answering complex enquiries and liaising with internal and external stakeholders? Are you excited by working cooperatively as part of a small team? Are you a motivated, skilled administration professional, who excels in interpersonal communication, organisation and problem-solving?
The APVMA’s Science and Assurance program is seeking applications for a Senior Enquiries Officer. With a strong focus on client services, this position helps manage all general telephone and email enquiries received by the APVMA, as well as providing guidance to APS4 level staff and supporting the Team Leader with workload management and project work.
The Senior Enquiries Officer will have strong interpersonal, communication and organisational skills. They will use their skills and previous experience to assist the Team Leader with the operational activities of the Enquiries team with a focus on client service to achieve results within specific timeframes.
This position requires the occupant to develop a comprehensive knowledge of the APVMA’s operational policy and legislative framework and apply this to perform a range of administrative, technical and operational tasks. The Senior Enquires Officer is expected to demonstrate effective time management and prioritisation skills, and to work cooperatively with internal and external stakeholders.
More information on the position can be found in the Candidate Information Package below.
Our Ideal Candidate / Selection criteria
To be considered for this role you will need the following essential criteria:
- Demonstrated customer service and administrative skills
- Well-developed organisational skills including the proven ability to manage time effectively and prioritise work to meet timeframes
- High computer literacy with demonstrated attention to detail
- Strong oral and written communication skills, including the ability to communicate effectively and professionally with internal and external stakeholders
- An ability to work effectively in a team environment and contribute positively to team outcomes
- Proven initiative in supporting effective team operations, fostering collaboration, and contributing to a positive, productive, and solutions focused team environment.
The following desirable criteria will also be assessed:
- Knowledge of, or interest in, the AgVet chemicals sector.
Contact Us
At the APVMA, we value your skills and potential. We provide a collaborative and growth-oriented environment where your contributions are recognised and appreciated. If the prospect of working for a world-class regulator sounds like you and you're ready to take the next step in your career, apply for this position today!
For further information on the position, please contact Segah Ozan, A/g Assistant Director Operations on 02 6770 2360 or Segah.Ozan@apvma.gov.au.
We look forward to receiving your application and exploring the possibility of welcoming you to our team!
Please note that this role is being advertised as either ongoing or non-ongoing. If an offer of non-ongoing employment is made, the successful applicant could be employed for an initial period of up to 12 months, which may be extended in accordance with subsection 333E (1) of the Fair Work Act 2009.