Applications submitted after the closing date will not be accepted unless Comcare has approved an extension due to special circumstances
Overview of the team
The Technology and Information Management (TAIM) team maintain Comcare’s Information, Communication and Technology (ICT) infrastructure and provide strategic leadership, governance, solutions and advice for the effective management of information and IT systems.
The Applications Support unit is part of TAIM and is responsible for supporting and maintaining several core business applications and software products, both in-house and third-party developed. The unit also participates and contributes to the incident, problem, change and release management ITIL processes to ensure consistent, reliable and continued business operations.
Overview of the role
The Applications Support Officer will provide technical support and services which will help ensure that Comcare’s in-service systems, products and services continue to function at an optimum level. Consequently, resulting in proactive and continuous engagement with various stakeholders which may include, but not limited to, application development teams, business representatives, vendors, partners and other third-party providers. The role will also require participation in change and release management including coordination, promotion and maintenance of software builds through test environments and Production.
Qualifications and experience
- Mandatory:
- Demonstrated ICT support experience or equivalent proficiency is required; ideally 2 years or more is well regarded
- Current ITIL Foundation certification
- General Knowledge in Power Apps and Power Automate Technologies
- Highly desirable:
- Oracle and SQL Server experience
- Basic PowerShell skills
Eligibility and specific conditions of employment
- Australian citizenship.
- Character clearance (Australian Criminal History Check).
- Employee health declaration.
- Six months probationary period for new engagements.
- Ability to obtain and maintain a Baseline security clearance.
- Specific conditions:
- Will be required to work outside of normal business hours to support planned/unplanned support activities or releases
- May be required to work on weekends
- On-call support outside of business hours.
How to apply
Please review the Job information pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities. Your statement should not exceed one page.
Please note: The vacancy closes at 11:59pm, Australian Eastern Standard Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact recruitment@comcare.gov.au