Vacancy Details

Overview of the Team

he Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.

The ICT Change and Release Manager is accountable, under broad direction, for performing complex to very complex work providing governance for all ICT changes and releases across the Comcare. They will also work closely with the Comcare’s Technology Operational and Project delivery teams to deliver system changes into production environments.

The Change and Release Manager will be responsible for in managing the Comcare’s ICT change process from authorisation through to deployment. They will ensure that changes are appropriately identified and reported for discussion and review with both technical and business delegates. 

They will also be responsible for supporting the implementation and management of release processes for code through development, test and production environments. In performing all aspects of the role, they will work closely with all internal and external relevant stakeholder groups; ensuring they are effectively managed, engaged and informed at all stages of a change or release to the appropriate environment. 

Overview of the Role

In this role your key responsibilities will include, but are not limited to, the following:

  1. Manage the development of change and/or release business process design; working closely with managers and identified work areas in the Agency to identify, interpret and document business and system requirements.
  2. Accountable for supporting the implementation and management of release processes for code through development, test and production environments.
  3. Accountable for supporting the certification workflow for all new services.
  4. Maintain and improve change and release management operations by monitoring system performance; identifying and resolving problems; identifying and preparing enhancements; undertaking customer enquiry pattern and trend analyses; managing system and process improvement.
  5. Establish, maintain, and operationalize the process for Change, Release Management, Deployment Management.
  6. Ensure the SIT, UAT, production environment is protected by a rigorous Change and Release Management process.
  7. Ensure standardized process and procedures are used for efficient handling of changes to minimize incidents due to change.
  8. Lead the Change and Release Management process activities across various IT functions within the organization. 

Desirable Qualifications and Experience

  • Experience in Change, Release & Deployment Management or related experience will be highly regarded
  • Experience in environment management, build, deploy and manage will be considered favourably
  • Working knowledge and understanding in the technology stacks including IT Infrastructure, Virtualization, Security, App/Dev and Technological Change
  • ITIL Foundations v3 or v4 certified

Eligibility and Specific Conditions of Employment

  1. Australian citizenship.
  2. Character clearance (Australian Criminal History Check).
  3. Employee Health Declaration.
  4. Six months probationary period for new engagements.
  5. Ability to obtain and maintain a Baseline Security Clearance.

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role approximately 750 words (not exceeding one page).

Please note: The vacancy closes at 11:59pm, Australian Eastern Daylight Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact recruitment@comcare.gov.au