Director Client Experience and Director Return to Work are available in: Adelaide SA, Brisbane QLD, Canberra ACT, Darwin NT, Launceston TAS, Melbourne VIC, Newcastle NSW, Perth WA, Sydney NSW
*Please note Director Contracted Services is only available in Canberra ACT, Melbourne VIC
Overview of the Roles
Director, Claims Client Experience
The Director, Claims Client Experience leads a team responsible for enhancing the claims experience of Comcare’s clients including employees, employers and other stakeholders.
The Director is responsible for the management of the Claims Complaints and Feedback function which co-ordinates and responds to complaints associated with the management of workers’ compensation claims. The Director works closely with CMG’s Claims Operations function to support a “lessons learned” approach and a continuous improvement focus to ensure high quality claims management service delivery.
The Director works collaboratively across Comcare and the Claims Management Group. The Director reports to the Senior Director, Claims Enablement and may manage team members across multiple locations. The Director is responsible for leading the Governance team through the operationalisation of legislation and policy changes, continuous improvement activities and engagement with stakeholders to establish CMG position on matters without scheme guidance.
Director, Contracted Services
The Director, Contracted Services leads a team responsible for the management of contracts including third-party claim service providers, Clinical Panel and Independent Medical Examination (IME) service providers. The Director is responsible for monitoring the use of Comcare delegations by individuals in Australian Public Service (APS) agencies external to Comcare, and the contract management and performance of third-party service providers supporting those agencies. The team works closely with the agencies involved and service providers to achieve positive outcomes for employees and employers.
The Director, Contracted Services works to ensure Comcare’s claims management strategy is reflected in the delegated claims services, Clinical Panel and IME models and that better practices are shared across Comcare and the Claims Management Group. The Director reports to the Senior Director, Claims Enablement and may manage team members across multiple locations. The Director is responsible for ensuring the team’s timely and efficient delivery of a range of enabling and supporting functions critical to delivering a high performing claims management service.
Director, Return to Work
The Director, RTW leads a multi- disciplinary team responsible for enabling and supporting functions critical to delivering a high-performing claims management service and practice. The team has a focus on RTW practice across APS agencies and leads projects/initiatives designed to improve RTW performance and outcomes. The team also facilitates a community of practice for the Injury Management team to maintain a contemporary and evidence-based approach to better practice claims management and RTW interventions.
The Director works collaboratively across Comcare and the Claims Management Group. They will lead projects and initiatives to deliver improved RTW outcomes and service for our clients. The Director is responsible for ensuring the team’s timely and efficient delivery of a range of enabling and supporting functions critical to delivering a high performing claims management service.
The Director reports to the Senior Director Claims Enablement and may manage team members across multiple locations.
Eligibility and Specific Conditions of Employment
- Australian citizenship.
- Character clearance (police records check).
- Health clearance.
- Six months probationary period for new engagements.
- Security Clearance: Negative Vetting 1
How to apply
Please review the Job Information Pack and Position Descriptions below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role/s (maximum 2 pages).
If you are applying for more than one role, please ensure you address all Job Specific Capabilities.