Vacancy Details

Overview of the Team

The Technology and Information Management (TAIM) team maintain Comcare’s Information, Communication and Technology (ICT) infrastructure and provide strategic leadership, governance, solutions and advice for the effective management of information and IT systems.

The Applications Development unit is part of TAIM and is responsible for the development, quality assurance, support and maintenance of several core business applications and software products, both in-house and third-party developed. The unit also participates and contributes to the incident, problem, change and release management processes to ensure consistent, reliable and continued business operations.

Overview of the Role

The Applications Support Officer will provide technical support and services which will help ensure that Comcare’s in-service systems, products and services continue to function at an optimum level. Consequently, resulting in proactive and continuous engagement with various stakeholders which may include, but not limited to, application development teams, business representatives, vendors, partners and other third-party providers. The role will also require participation in change and release management including coordination, promotion and maintenance of software builds through test environments and Production.

Mandatory Experience

Minimum 5 years’ ICT Support experience

Eligibility and specific conditions of employment

  1. Australian citizenship
  2. Character clearance (police records check)
  3. Health assessment
  4. Six months probationary period
  5. Ability to obtain and maintain a Baseline Security Clearance
  6. Specific Conditions:
    • Will be required to work outside of normal business hours to support planned/unplanned support activities or releases
    • May be required to work on weekends
    • On-call support outside of business hours.

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).