Vacancy Details

The preferred location is Canberra as this is the team's primary location, however candidates in Melbourne with strong applications will also be considered.

Overview of the Team and Role

The Claims Management Group is a key contributor to Comcare’s strategic objective and purpose of delivering an effective, fully funded and sustainable workers’ compensation scheme for the Australian Public Service. The Claims Management Group works with employers and employees to identify and target strategies that facilitate early and sustainable return to work or recovery at work.

The Claims Administration and Income Support team performs financial services to support the claims business in the management of claims transactions. This includes calculation and transactional processing of accounts payable and weekly incapacity benefits. The team performs reconciliations of financial information across a variety of sources, identifies anomalies and addresses these within legislative and policy frameworks. The team develops and implements financial recovery programs where opportunities are identified including but not limited to overpayments and third-party recoveries. 

The Assistant Director, Financial and Client Services leads a team responsible for the timely and accurate payment of claim invoices, provider reconciliations and facilitation of client access via the Call Centre and Information Capture functions.  

The role leads continuous improvement initiatives and develops and implements these into business operations.

Eligibility and specific conditions of employment

  1. Australian citizenship
  2. Character clearance (police records check)
  3. Health assessment
  4. Six months probationary period
  5. Ability to obtain and maintain a Baseline Security Clearance

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).