Vacancy Details


Claims Client Experience team is responsible for enhancing the claims experience of Comcare’s clients including employees, employers and other stakeholders. The team develops methods to determine claims’ stakeholder experiences and identify projects to improve (including through user-centred design). The team coordinates communities of practice across employer, provider and employee experience.

The Director, Claims Client Experience leads a team responsible for enhancing the claims experience of Comcare’s clients including employees, employers and other stakeholders. The team develops methods to determine claims’ stakeholder experiences and identify projects to improve (including the use of user-centred design). The team coordinates communities of practice across employer, provider and claimant experience. The Director works collaboratively across Comcare and the Claims Management Group. The Director reports to the General Manager and may manage team members across multiple locations.

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).