Vacancy Details

Senior Systems Officer
APS5

Townsville
Ongoing/Non-ongoing; Full-time
Applications close Wednesday 9 July, 2025

 

The Great Barrier Reef Marine Park Authority (the Reef Authority) is a Commonwealth non-corporate entity, and a statutory agency established by the Great Barrier Reef Marine Park Act 1975 (Marine Park Act), reporting to the Minister for the Environment and Water. Our objective is the long-term protection, ecologically sustainable use, understanding and enjoyment of the Great Barrier Reef for all Australians and the international community through the care and development of the Marine Park.

Managing a reef roughly the size of Italy demands many skills and talents, so you don't have to be a marine biologist to contribute to our mission. From finance to marketing roles, we have a team almost as diverse as the ecosystem we protect. Our commitment and dedication to the Great Barrier Reef and the Australian public have a long-lasting impact, and we are looking for individuals who can bring their unique skills, experience, and knowledge to our high-performing and inclusive organisation.

The Position

We are seeking a proactive and detail-oriented professional to support the Manager, Permission Systems in the day-to-day management of the Reef Management System and associated interfaces.

Largely customer focussed with a strong element of customer engagement and innovation within a regulatory environment, the position is responsible for the quality assurance of data, data analysis and reporting, internal and external user support, trouble shooting and identification of potential enhancements.

In addition to system management, the position is responsible for the supervision, coaching and performance management of staff who support the permissions systems. The position will also undertake processes required for collection and reconciliation of revenue associated with the environmental management charge and exercising a range of delegations relating to permissions and compliance. The position also plays a key role in the provision of advice and accurate reports on revenue streams and visitation statistics.

About You

  • You’re a proactive problem solver who takes ownership and sees tasks through to completion.
  • You communicate clearly and confidently with stakeholders at all levels, strengthening relationships through effective engagement.
  • You bring strong analytical thinking, attention to detail, and excellent organisational skills to everything you do.
  • You perform well under pressure and manage competing priorities with calm and focus.
  • You’re proficient in Microsoft Office, skilled in presenting visual data, and experienced in extracting insights from databases.
  • You know how to prioritise work and align operational activities with organisational goals to deliver high-quality outcomes on time.

Key Responsibilities

  • Develop, coordinate and manage policy, procedures and systems (including knowledge management databases) in relation to the permission system operations.
  • Interpret and apply relevant Commonwealth and State legislation, policy and process, and develop, implement and review strategies to achieve continuous improvement of systems designed to support environmental assessment of applications for Marine Park permissions.
  • Provide statistics and reporting information both routinely and as requested.
  • Provide technical advice in relation to the permissions system operations that is informed, timely, practical, transparent and risk-based.
  • Communicate and negotiate with internal and external clients and stakeholders by resolving escalated enquiries and complaints; explaining contentious/complex information, providing appropriate solutions, and promoting the Reef Authority’s position.
  • Supervise and develop staff through coaching, performance feedback and encouraging career development.  

For more information about this opportunity, please contact Eliza Sen Gupta, Acting Assistant Director – Permission System and Compliance; Ph. (07) 4750 0757

Eligibility

To be eligible for employment candidates must be an Australian citizen at the time of application.

The position requires a Baseline security clearance. Successful candidates will be required to obtain and maintain a clearance at this level. 

The successful candidate will be willing to provide identity documents and undergo an identity pre-employment check through a Document Verification Service.

Notes

The current position is ongoing however through this process may create a merit pool to fill similar ongoing and non-ongoing positions that become available within the next 18 months.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.  For more information visit: https://www.apsc.gov.au/recruitability

 

How to apply 

Please ensure you read the instructions below and on the Position Description carefully, noting failure to address identified requirements may lead to your application being deemed ineligible.

You will be required to prepare a response document (“pitch”) in MSWord or PDF format using standard margins and size 11 Arial font.

Please prepare a ‘pitch’, as outlined in the Position Description, in relation to the advertised role, outlining:

  1. how your experience, abilities, knowledge and personal qualities would enable you to perform the duties and meet the technical and behavioural capabilities of the role.
  2. any specific examples or achievements that demonstrate your ability to perform the role.
  3. how you meet the eligibility requirements and qualifications for the position.

When crafting your response, we encourage you to review ‘Cracking the Code’ and the relevant Australian Public Service Work Level Standards which can be found on the Australian Public Service Commission website: www.apsc.gov.au.

Please complete your application online and provide:

  • your ‘pitch’ (as described above and in the position description).
  • proof of Australian citizenship (an Australian Passport or Australian Birth Certificate)
  • a current curriculum vitae (resume)

Applicants are advised to read further information provided on the Great Barrier Reef Marine Park Authority Careers website. 

PLEASE NOTE: - The panel may not consider additional information such as a cover letter or content exceeding the page limit.