Customer Support Officer (2846) - Permanent Full Time

About Us

The Livingstone Shire sits nestled along the beautiful Capricorn Coast and covers approximately 11,776 square kilometres, with a population of almost 41,000 residents.  Livingstone Shire Council was created in 2013 and employs approximately 350 people.

Livingstone and the Capricorn Coast is a relaxed coastal environment in which connecting with family, friends and the community is a high priority. The area has an abundance of natural features including countless beaches with sheltered swimming, picturesque national parks, pristine rainforests, and idyllic offshore islands, making it an ideal place to live. Our beaches, bushes and tropical rainforests are second to none and have been specifically preserved, designed, and transformed to show the unique, untouched charm of Livingstone.

Livingstone Shire Council promotes a positive culture in the workplace with all staff demonstrating high standards of Accountability, Teamwork, Community, Potential and Positivity. These values and behaviours set the standard for Council and are embodied throughout the organisation.

The Role

Livingstone Shire Council has an opportunity available for a permanent full time Customer Support Officer who is passionate in providing customer excellence experiences. This position is responsible for providing accurate and appropriate responses to customers enquiries and issues. You will service internal and external customers via front counters, performing call centre operations as well as via electronic or written correspondence to Council and prepare request for action by Council business units. 

The ideal candidate will have strong interpersonal, and verbal and written communications skills, including the ability to understand and negotiate solutions in a timely manner.  You will provide input into the development of work instructions impacting your work and contribute to the capability and capacity of the team and adopt and promote a positive working environment.  

If you believe that you have transferable skills relevant to the responsibilities of the position have a background of working in a multi disciplined organisation, and you are interested in this position, consider applying today and join a progressive organisation serving the greater Livingstone Region.

Please refer to the full position description for a greater understanding of the positions’ responsibilities and requirements. 

Mandatory Requirements to be successful in this position:

• Demonstrated experience working in a customer service environment or similar. 
• Possess and maintain a current motor vehicle driver licence.

Benefits:

• Annual Salary $77,542 QLGIA (Stream A) Level 3; 
• Work/life balance with a 9 day fortnight;
• Salary packaging available;
• 12% Superannuation; 
• Employee Assistance Program; and
• Values driven organisation.

To apply for this position, please address the Selection Criteria, supply a copy of your resume and any relevant qualifications/ tickets or licences. 

Applications close Monday, 4 November 2024 at midnight (AEST). 

Livingstone Shire Council is an Equal Employment Opportunity Employer.