Role purpose

The Museum has an exciting opportunity for a professional to join the Retail Team as a Sales Assistant to deliver a high level of customer service in The Museum Shop. 

The role of the Museum Shop is to raise commercial revenues while at the same time enhancing visitor experiences through the provision of merchandise that is largely inspired by Museum exhibitions, programs and its unique building.

This position works a 7-day roster and involves manual lifting and long periods of standing. All team members work weekend shifts and public holidays

Key accountabilities

The successful candidate will be experienced in retail sales. This role will require someone to provide effective, efficient customer service to all customers and work towards achieving agreed sales targets. In addition to this you will also:

• Perform retail functions including the processing of sales, online orders, returns and exchanges using an electronic Point of Sale system.
• Providing excellent customer service to customers, assisting them with their purchases and enquires. 
• Ability to resolve customer queries and escalate matters when required.
• Opening and closing of the Retail stores including the responsibility of key safety.
• Reconcile the end of day takings in the point-of-sale system.
• Respond to incoming telephone calls in a courteous, friendly and timely manner.
• Assist in achieving sales and service targets of the National Museum Shop.
• Conduct stock monitoring including stocktake, pricing, restocking and ordering.
• Assist with visual merchandising activities under the direction of the management.
• Processing of online and mail-order sales.
• Maintain store cleanliness and tidiness to ensure shop display standards are maintained.
• Assist in the set up and de-installation of in-store events and satellite exhibition shops.
• Adhere to all health, safety and security policies to create a safe environment for customers and staff.

Selection criteria 

• Experience in a retail sales environment with the ability to meet KPI’s and/or sales targets.
• Demonstrated commitment to customer service excellence.
• Well-developed interpersonal skills, including the ability to communicate clearly, concisely and pleasantly with customers.
• Ability to work effectively and flexibly with minimal supervision both as an individual and as part of a team.
• Proficiency in using computer applications such as point of sale systems.

Eligibility 

To be eligible to apply for this vacancy, applicants must:

• be an Australian citizen
• undergo pre-employment checks, including a police record check 
• hold or be eligible to hold a security clearance at the level specified in the position description.

The National Museum of Australia is an equal employment opportunity workplace. Aboriginal and Torres Strait Islander people and those from culturally diverse backgrounds are encouraged to apply for roles at the Museum.

RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position.

The Museum is committed to ensuring a child-safe and child-friendly environment.  All employees are expected to demonstrate a commitment to, and support for, these principles, in theory and practice.

To apply

Applicants must include a 1-page pitch addressing their suitability for the role against the essential and desirable Skills, experience and qualifications. Applicants must also provide a resume and contact details for 2 referees.

Applications close at 11.59pm Monday, 10th March 2025.