Vacancy Details

Position Title: Digital Technical Officer

Section: Digital and Content Services 

Classification: APS 6

Immediate Supervisor: Manager, Digital

Status: Ongoing, Full-time

Location: Canberra ACT

Application close date: 11.30pm (AEST) on Sunday, 25 September 2022 

Position contact: Angela Rooke, Manager, Digital on 02 6208 5353 or 

The job opportunity

The Museum has an exciting opportunity for an experienced digital professional to join the Public Engagement Division as an APS6 Digital Technical Officer in the Digital team. The Digital team is responsible for the creation and provision of striking and engaging digital content and products for the National Museum of Australia.

The Digital team develops and publishes content for the Museum’s websites and audio tours and scopes, plans and manages production of interactive multimedia products for the Museum’s physical galleries.

The Digital Technical Officer will work on a range of websites and digital projects, reporting to the Manager, Digital. The successful applicant will:

Be responsible for technical production and support for the Museum’s Squiz Matrix web content management system (CMS) and other digital systems such as the Museum’s audio tour platform, WordPress blogs and digital object labels. This will include undertaking a range of technical tasks including updating design templates, developing basic CMS functionality that meets user needs, best practice, security and accessibility standards, making cascading style sheet (CSS) updates and testing and deploying updates. 

Coordinate more complex updates with external contractors and internal IT staff, as required. While this is not a developer role, it is expected the officer will have the capacity to undertake basic front-end development of functions in the web CMS and across other digital products.   

Coordinate system software upgrades and be the main point of contact for troubleshooting technical issues, working closely with internal IT staff and external contractors. 

Scope and develop new website functionality and other digital projects in consultation with the Digital team, other Museum staff and external contractors. 

Prepare technical documentation including functional and build specifications for digital projects and maintain technical and user documentation for the website CMS and other systems. 

Maintain the Museum’s website analytics and generate reports and statistical analysis to inform future development and for reporting purposes. 

Develop and implement search engine optimisation (SEO) and site search strategies for ongoing improvement. The role may at times include the supervision of other technical staff. 

What will the successful candidate bring to the role?

The ideal candidate will have strong technical and troubleshooting skills and take initiative to develop new projects and propose solutions. They will have good awareness of industry-wide changes and be proactive in assessing the impact on Museum business. The successful candidate will have excellent documentation skills and be able to analyse web and digital analytics to assess the Museum’s performance and to help inform future projects. 

The candidate will be a self-starter and work well with limited direction, reporting on progress at key milestones. The candidate will have good judgement in assessing technical risk and on when to seek advice from management or other specialists. The candidate will work well in a cross-disciplinary team environment and enjoy working in an open and collaborative way with colleagues.  

Selection criteria  

1. Highly developed experience using web content management systems including updating design templates and CSS and developing CMS functionality.

2. Demonstrated experience and knowledge using Squiz Matrix, GovCMS and WordPress hosting environments or the ability to rapidly acquire relevant knowledge and skills.

3. Experience with Google Analytics, or equivalent analytics platforms, including creating custom dashboards and reports.

4. Experience working with a range of internal and external stakeholders to scope and deliver digital projects and related documentation in order to meet business and strategic goals.

5. Demonstrated experience in managing multiple priorities and meeting deadlines.

Aboriginal and Torres Strait Islander people and those from culturally diverse backgrounds are encouraged to apply. The National Museum of Australia is an equal employment opportunity workplace. 

The Museum is committed to ensuring a child-safe and child-friendly environment. All employees are expected to demonstrate a commitment to, and support for these principles in theory and practice.

How to apply?

Please provide a statement outlining your qualifications and suitability to undertake the duties of the position, framing your responses to each of the selection criteria (approximately 250 words maximum per criterion).  Applicants are also required to provide a current CV and include the contact details for two current referees in their application.  


Selection may be based on application and referee reports only. 


To be eligible to apply for this vacancy, applicants must: 

- be an Australian citizen

- undergo pre-employment checks, including a police records check.