Senior Customer Support and Credit Program Officer
• Permanent, Full Time
• Foster, Victoria
• Flexible Working Arrangements Available subject to negotiation
• SGW Enterprise Agreement Band 6
About South Gippsland Water
As a public sector entity, South Gippsland Water is a Victorian Water Corporation responsible for water and wastewater service provision for over 20,000 customers located in 22 towns across a service delivery area of more than 4,000 square kilometres. We manage, maintain, and operate 8 water and 12 wastewater systems.
Why Work for South Gippsland Water
With its unspoilt beaches, world famous Wilsons Promontory at your doorstep, wineries, gourmet restaurants and cafes, farmers markets, a relaxed lifestyle and a pleasant 2-hour drive from Melbourne CBD, you can have the best of both worlds.
With our Corporate Office based at Foster, South Gippsland Water employs a broad range of people in various roles, ranging from office to field based roles across the South Gippsland Region.
We are a diverse, community-oriented organisation and offer the following:
• Strong commitment to an inclusive workplace culture
• Career development and advancement opportunities
• Attractive salary
• Strong focus on professional development and training
• Family friendly with flexible work options
• Employee Assistance Program
• Paid monthly Rostered Day Off (RDO) to eligible employees
• Paid Parental Leave
About The Role
We are currently seeking an experienced, enthusiastic and passionate customer focused person to join SGW as a Senior Customer Support and Credit Program Officer. The key requirements of the role are:
• Maintenance of effective debt collection and customer support programs including working with relevant external agencies for the purpose of referral and support
• Preparing analysis and reporting debt management performance and application and effectiveness of customer support programs
• Oversight of customer debt reports and cases and identifying where action is required
• Action through applying debt collection processes and customer support program options where customers are eligible
• Complying with all applicable SGW Policies and Procedures
• Contributing to continuous improvement of Customer Service Team processes, systems and communications
• Ensuring reasonable care is taken for own health and safety as well as the health and safety of others. Operate consistent with SGW Occupational Health and Safety policy and procedures at all times
• At all times adhere to the Victorian Public Sector (VPS) Code of Conduct and model the South Gippsland Water Behaviours for Growth
How to Apply
If you feel you meet the key selection criteria, and are interested in applying for the role, you can do so by clicking on the "Apply" button to create a candidate account, view the position description and complete your online application.
If you require further information before you apply, please contact:
• Ben Vidovich, Customer Experience Manager, for role specific information bvidovich@sgwater.com.au
• People and Culture on 03 5682 0467 (For general application/employment enquiries)
Applications Close
Thursday 22nd April 2021 – 9:00am