Step into a role where every interaction makes a difference.
Customer Experience Officer
Wangaratta, VIC | Permanent Full Time x 2 | $70,017 per annum + super
We're looking for two enthusiastic Customer Experience Officers to become the welcoming face and voice of our Council. If you're someone who thrives on helping others, loves solving problems, and brings positivity to every conversation, this is your chance to shine.
As part of our dynamic Customer Service team, you'll be the first point of contact for our community—whether that's in person, over the phone, or online. You'll guide customers through a wide range of Council services, handle enquiries and payments with confidence, and make sure every request is followed through with care and accuracy.
This role is perfect for people who:
- Enjoy working in a fast-paced, team-focused environment
- Communicate clearly and respectfully
- Stay calm under pressure and keep things running smoothly
- Have a sharp eye for detail and a genuine commitment to great customer outcomes.
Experience in customer service and confidence using digital systems will set you up for success.
In return, you'll enjoy the stability of full-time hours, the support of a friendly team, and the satisfaction of knowing your work directly contributes to the wellbeing of our local community.
Why You’ll Love Working With Us
- A warm, welcoming culture focused on inclusion, growth, and innovation
- Paid parental leave for permanent full time and part time employees
- Ongoing Training & Development: Continuous opportunities to expand your skills and grow within the organisation
- Employee Benefits: Enjoy corporate perks, including flu vaccinations, discounted gym memberships, and access to Employee Assistance Program (EAP)
Visit www.wangaratta.vic.gov.au to view the full position description. For further enquiries about this position should be directed to Juan Hernandez, Manager - Customer, Digital & Transformation Service on j.hernandez@wangaratta.vic.gov.au.
Applications close at 3pm on Monday, 18 May 2026.
Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.
How to Apply
To apply, please submit:
- A brief cover letter outlining your interest
- Your current resume, including at least two referees
- A document addressing the Key Selection Criteria (use each as a heading)
- Copies of relevant licences or certifications