Box Office and Ticketing Officer
Wangaratta Performing Arts and Convention Centre
Permanent Part Time (0.6 EFT 24 hours per week) | $38.57 per hour + super
The Wangaratta Performing Arts and Convention Centre (WPACC) is seeking a highly organised and customer focused Box Office and Ticketing Officer to join our team.
This role is central to the delivery of ticketed performances, conferences and events, with primary responsibility for ticketing systems, on sale activities and performance hire ticketing administration. You will ensure a seamless, accurate and professional ticketing experience for patrons, hirers and stakeholders.
About the role
- Working closely with the Marketing and Engagement Officer, Venue Manager and front of house teams, you will:
- Manage ticketing systems and show builds
- Coordinate on sale activities and seating configurations
- Support performance hirers with ticketing, reporting and reconciliations
- Maintain ticketing information across the website and platforms
- Provide hands on box office service and escalation support when required
About you
You will bring strong attention to detail, excellent customer service skills and confidence working with ticketing software in a fast paced environment. Experience in performing arts, events or venue operations will be highly regarded.
What we offer
- The opportunity to work at a vibrant regional performing arts venue
- A collaborative and supportive team environment
- A role with impact on the audience experience from first click to curtain call
- Availability to work evenings and weekends is required.
Further enquiries about this position should be directed to Tanya Camplin, WPACC Venue Manager on 0429 939 642
Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.
When submitting your application, you will need to include:
- Your current contact details;
- A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
- A current resume with a minimum of two current referees;
- A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion.