Vacancy Details

Lead With Compassion. Deliver Real Impact.

Team Leader – Support at Home

Wangaratta, VIC | Temporary Full Time until March 2027 | $97,906 per annum + super 

Ready to lead a team that helps people live well at home? The Rural City of Wangaratta is looking for a passionate Team Leader to guide our Support at Home service and make a real impact in the community. This role focuses on people, leading a skilled team, shaping quality services and keeping operations running smoothly in a changing aged care environment.

As a key leader, you will oversee the day to day operations and strategic direction of our Packaged Care team, including case managers, support staff and administration. You will ensure services are delivered with empathy, efficiency and in line with the latest aged care standards and reforms. This is your opportunity to shape a service that supports independence, wellbeing and dignity at home, while helping your team thrive in a values based, supportive environment.

If you enjoy leadership with purpose, this role offers the chance to balance strategy with hands on support, champion person centred care and help your team do their best work every day. You will be part of a workplace that values people, encourages growth and embraces the lifestyle benefits of working in a vibrant regional community. If you are ready to lead with heart, clarity and a sense of fun, we would love to hear from you.

What You Will Be Doing

  • Leading and supporting a multidisciplinary team, including recruitment, onboarding, performance management and staff development
  • Coordinating the delivery of tailored, client directed services that reflect individual needs, goals and personal choices
  • Providing expert advice on emerging sector needs, service gaps and compliance with aged care legislation and standards
  • Monitoring individual client budgets and service outcomes to ensure quality and sustainability
  • Collaborating on annual budgets, business planning and reporting in line with funding and legislative requirements
  • Maintaining oversight of client data, compliance reporting and risk management including SIRS and mandatory reporting
  • Driving continuous improvement initiatives and supporting innovation in care models and staff practice
  • Fostering strong internal and external relationships across community networks, providers and agencies

What You Will Bring

  • Tertiary qualifications in aged care, health, community services or a related human services field
  • Proven experience in managing aged or disability services, including staff supervision and service planning
  • Strong understanding of the Aged Care Act 2024, aged care reforms, care standards and wellness and reablement frameworks
  • Leadership and interpersonal skills with the ability to coach, motivate and unify a diverse team
  • Experience managing client budgets, service data and using data to inform service improvement
  • Excellent written and verbal communication, negotiation and stakeholder engagement abilities
  • Sound computer and administrative skills, including Microsoft Office and client management systems
  • A valid drivers licence and clear police check with no listing on the Aged Care Banning Orders Register

Why Work for Rural City of Wangaratta:

  • Be part of an inclusive, supportive and nurturing team
  • Access ongoing training and professional development to support your career goals
  • Enjoy flexible employment options that support work life balance
  • Benefit from corporate perks including flu vaccinations and reduced gym memberships
  • Access the Employee Assistance Program for ongoing wellbeing support

For more information and to view the position description, please visit our website at www.wangaratta.vic.gov.au. For further enquiries about this position should be directed to Hannah Clancy, Manager - Community Services on h.clancy@wangaratta.vic.gov.au. 

Applications close at 3pm on Monday, 16 March 2026, although the right candidate may be appointed earlier.

Rural City of Wangaratta is a child safe and equal opportunity employer.  Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged.  In addition, applications for positions that work with children must provide referees who can comment on their experience working with children.  These roles also require a valid Working with Children Check and all roles require a National Criminal History Check. 

When submitting your application, you will need to include:

  • Your current contact details;
  • A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
  • A current resume with a minimum of two current referees;
  • A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
  • Copies of any relevant qualifications or licence.