Step Into a Role with Purpose: Become Our Next Customer Experience Team Leader
Wangaratta Sports & Aquatic Centre (WSAC)
Wangaratta, VIC | Permanent Part-Time | 30.4 hours/week | $34.25 per hour + super
Lead a team. Inspire a community. Grow your career.
If you’re driven by people, passionate about service, and ready to lead with heart and purpose — we want to hear from you.
At the Wangaratta Sports & Aquatic Centre, we’re not just offering a job — we’re offering the chance to make a real impact in a dynamic, high-energy environment that brings health, connection, and community to life.
What Makes This Opportunity Unique?
You're not just leading a team — you’re shaping experiences for more than 450,000 visitors a year.
You’ll be based in our state-of-the-art facility, following a $16 million upgrade that includes:
- A new 50m outdoor pool
- A 25m heated indoor pool
- A 24/7 gym
- Indoor stadium and sports courts
- A welcoming cafe
You’ll work with people who care — about each other, our members, and our shared mission to build a healthier, happier community.
Your Impact
As our Customer Experience Team Leader, you’ll be the energy at the front of our centre — leading a passionate team of front-line staff and café attendants to deliver next-level service.
Here’s what success looks like:
- A highly motivated team who look to you for guidance, mentorship, and inspiration.
- Customers who feel welcome, supported, and excited to return.
- Operational excellence that ensures every shift runs like clockwork.
- A strong sense of culture built on trust, fun, and shared achievement.
Your Day-to-Day Includes:
- Leading, coaching, and supporting a customer service and café team
- Recruiting and training future stars
- Managing shifts and rosters with care and efficiency
- Collaborating with the Membership Officer to grow engagement
- Ensuring your team champions every promotion and marketing initiative
- Keeping internal communication strong across departments
What You’ll Love About Working Here
- Free full-centre membership – fitness, swimming, sport, and more!
- Flexible hours – because work-life balance matters.
- Ongoing training and development – we invest in your growth.
- A fun, inclusive team culture – where everyone feels they belong.
- Make a real difference in people’s daily lives, every day.
Applications Close: Monday, 26 May 2025 at 3pm
Contact: Paul Barker, Business Engagement Coordinator – p.barker1@wangaratta.vic.gov.au
Ready to Apply?
Send us:
- Your contact details
- A short cover letter that tells us who you are and why you’re a great fit
- Your resume with two referees
- A response to the key selection criteria
- Any relevant qualifications or licences
We celebrate diversity.
Rural City of Wangaratta is an equal opportunity employer and child-safe organisation. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people from culturally and linguistically diverse backgrounds.