Customer Experience Officer

Casual opportunities available 

$21.75 - $33.46 per hour + super

(rate includes 25% casual loading and is dependent on age and experience)

About Us

Nestled in Wangaratta, our Sports and Aquatic Centre is a hub of health and community. We offer modern facilities including a gym, diverse fitness classes, and inviting pools. Committed to inclusivity, we cater to all ages and abilities, promoting active lifestyles and well-being. Whether you're pursuing fitness goals or seeking relaxation with loved ones, join us at Wangaratta Sports and Aquatic Centre for a vibrant, fulfilling experience.

The Opportunity

Join Wangaratta Sports & Aquatic Centre as our Customer Experience Officer and step into a dynamic role where every day brings new challenges and opportunities. You'll thrive in a fast-paced environment, serving our diverse community with top-notch customer service.

As part of our team, you'll build strong relationships with our members, swiftly identify their needs, and provide proactive support. We're seeking individuals with a sales background who excel at connecting with people from all walks of life. Your role will involve utilizing advanced computer skills and digital tools, alongside maintaining a professional and effective phone presence.

Your ability to handle conflicts with finesse, while managing multiple tasks and priorities, will be crucial. If you're ready to make a real impact and enhance customer satisfaction in a vibrant setting, apply today and be a pivotal part of our dedicated team at Wangaratta Sports & Aquatic Centre.

Further enquiries about this position should be directed to Kirsty Branagan, Business Engagement Coordinator - k.branagan@wangaratta.vic.gov.au

Applications close at 3pm on Monday, 25 November 2024. 

Rural City of Wangaratta is a child safe and equal opportunity employer.  Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged.  In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check. 

When submitting your application, you will need to include:

• Your current contact details;
• A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
• A current resume with a minimum of two current referees;
• A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
• Copies of any relevant qualifications or licence.