Field Services Technical Support Officer
Permanent Full time
$62,618pa + super
We are looking for an experienced Technical Support Officer to join our Field Services Unit. You will Provide high quality technical support to the Field Services teams including scheduling and maintaining files, records, and databases.
This position is also responsible for providing support and training for the implementation of new software and hardware in the field, and supporting work teams by administering work management tools such as OneCouncil, Ci Anywhere and Field based applications. The role will involve working closely with the Manager – Field Services, Department Coordinators and supervisors.
The successful applicant will demonstrate sound experience in using and administering information technology particularly the Microsoft Office suite of programs and specialised software packages and data bases. Demonstrated experience in troubleshooting device/hardware is also required.
You will display a desire to promote a positive team environment and deliver internal IT/Hardware service experience to assist Field Services whilst minimising inconvenience to the public.
We offer an inclusive, friendly, flexible, supportive and safe work environment.
We value diversity of thought and we focus on equity in the work place. We are committed to creating an inclusive workplace culture where everyone feel respected, safe and valued so they can be themselves and fully contribute their opinions and perspective to the success of the organisation.
A detailed Position Description is available below. Further enquiries about this position should be directed to Jamie Reid, Manager – Field Services on 0417315754
The successful applicant will be required to provide a copy of their Covid-19 Vaccination Certificate prior to commencement.
Applications close at 3pm on Monday 4th April 2022
When submitting your application, you will need to include:
- Your current contact details;
- A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
- A current resume with a minimum of two current referees;
- A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
- Copies of any relevant qualifications or licences